Customer Solutions Manager
FedEx · San Bernardo
Descripcion del puesto
About the role
FedEx is seeking a Customer Solutions Manager to lead its Customer Experience team. In this role you will drive exceptional service, improve processes, and ensure operational excellence across the customer service function.
Key responsibilities
- Lead, coach and develop customer solutions teams.
- Oversee day‑to‑day customer service operations and monitor service‑quality performance.
- Drive continuous‑improvement initiatives and process enhancements.
- Track team performance through KPIs and reporting.
- Manage resources, projects and departmental objectives.
- Collaborate with senior leadership and key business stakeholders.
- Ensure compliance with company policies, procedures and regulatory requirements.
Required profile
- Bachelor’s degree in Business Administration, International Trade, Commercial Engineering or a related field.
- 5–10 years of leadership experience in a customer‑focused environment.
- Advanced English proficiency.
- Strong leadership, communication, presentation and organizational abilities.
- Proven capability to influence stakeholders and deliver results.
Required skills
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Publicado hace 2 semanas
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FedEx
San Bernardo
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