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Competencias
Experiencia
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and aligned performance with corporate quality benchmarks. Trained and onboarded 45+ newly promoted sales agents in an accelerated 5‑day program, providing live shadowing and hands‑on deal closure assistance. Resulted in measurable performance improvements, with 20% of audited calls directly converting into closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, conducted product demonstrations, and closed deals. Utilized CRM tools to track leads and maintain pipeline visibility. Contributed to team targets by achieving a conversion rate above the department average during a short tenure.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support via phone and email, resolving technical and order‑related issues. Documented common problems and suggested process improvements that reduced average handling time by 15%.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from China, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that improved order turnaround time by 25% and maintained a 98% customer satisfaction rate.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and reach, increasing follower growth by an average of 30% per client. Coordinated cross‑functional teams to align marketing campaigns with business objectives.
Formacion
Bachelor of Science in Mechanical Engineering, Al‑Zaytoonah University of Jordan (expected Feb 2027); High School Diploma (SAT Track)
Idiomas
Arabic
native
English
intermediate
Ultima actualizacion: hace 1 mes