AI & Innovation Architect

About the role

Genesys is looking for an AI & Innovation Architect to act as the strategic bridge between its AI product capabilities, internal teams and the LATAM sales ecosystem. The role will enable the company to position, sell and deliver AI solutions at scale, turning the sales organisation into a high‑performing AI revenue engine.

Key responsibilities

• Collaborate with strategic partners and account executives to identify, shape and close AI opportunities, driving pipeline growth and deal velocity across LATAM.
• Design and deliver structured AI enablement programs that upskill internal teams and partners in positioning, selling and implementing solutions such as Agentic Virtual Agents, Copilots and predictive AI.
• Develop repeatable sales plays, solution patterns and industry‑specific use cases that can be independently executed and scaled.
• Lead technical discovery, solution design, demonstrations, workshops and value articulation for high‑impact pre‑sales engagements.
• Build and showcase innovative AI use cases, accelerators and reference architectures tailored to the LATAM market.
• Create and maintain a knowledge‑sharing framework—including playbooks, demos, success stories and reusable assets—across partners and internal teams.
• Coordinate between partners, sales, product and delivery teams to ensure alignment and avoid fragmentation.

Required profile

• Deep AI technical acumen combined with strong business and sales orientation.
• Proven ability to translate complex AI capabilities into clear, business‑friendly value propositions.
• Experience working with strategic partners and sales teams in a technology‑focused environment.
• Excellent communication and stakeholder‑management skills across cross‑functional teams.

Required skills

What we offer

• Opportunity to shape AI go‑to‑market strategy in the LATAM region.
• Work with a global leader in cloud‑based experience orchestration.
• Collaborative, empathy‑driven culture with independence to make a large impact.