Product Operations Associate

About the role

UJV is looking for a Travel Product Operations Associate to act as the critical link between suppliers, connectivity providers, the reservations department, and internal information systems. You will ensure that hotel and travel service data are accurately entered, maintained, and made available for agents and consumers through our booking platform.

Key responsibilities

• Onboard, verify, and manage supplier details including hotel markup, commissions, room data and fees.
• Enter and update product information in UJV’s database with speed and precision.
• Support sales agents by answering queries on supplier data and resolving booking discrepancies.
• Maintain and refresh content such as itinerary descriptions, general information and terms & conditions.
• Collaborate with suppliers and internal teams to troubleshoot system errors or incorrect bookings.
• Conduct quality‑assurance checks to guarantee data accuracy and propose corrective actions.
• Lead special projects aimed at improving operational processes and efficiency.

Required profile

• 1–2 years of experience in hotel product setup, travel agency operations or inventory management.
• Degree in Tourism, Business or a related technical field is a plus.
• Strong independence, multitasking ability and a commitment to 100 % data accuracy.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (Pivot Tables, VLOOKUP).
• Proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre, and CRS/CMS tools.