Quality Assurance Analyst (CL)

About the role

We are looking for a detail‑oriented Quality Assurance Analyst to evaluate our processes, products, and services against established quality standards. The successful candidate will apply strong analytical and problem‑solving abilities to identify issues, perform root‑cause analysis, and drive continuous improvement.

Key responsibilities

• Analyze processes, products, and services to pinpoint quality issues and improvement opportunities.
• Develop and maintain QA plans, procedures, checklists, and related documentation.
• Conduct quality reviews, inspections, audits, and testing activities.
• Monitor performance against quality standards and document defects, errors, and issues.
• Perform root‑cause analysis and recommend corrective and preventive actions.
• Review quality metrics to identify trends, recurring problems, and potential risks.
• Collaborate with Operations, Product, Engineering, Customer Service, and other teams to resolve quality issues.
• Validate the effective implementation of corrective actions.
• Prepare quality reports, dashboards, and performance summaries for management.
• Support internal audits, compliance reviews, and quality‑improvement initiatives.

Required profile

• Strong analytical and critical‑thinking abilities.
• Excellent attention to detail and accuracy.
• Ability to document findings clearly and professionally.
• Strong organizational and time‑management skills, with the capacity to manage multiple priorities.
• Capability to work independently and collaborate effectively with cross‑functional teams.
• Effective written and verbal communication skills.

Required skills

• Microsoft Excel
• Google Sheets
• Quality management tools (e.g., QA documentation, reporting, workflow platforms)