Site Reliability Engineer (SRE) – Hybrid/Remote

About the role

Apply Digital is seeking a Site Reliability Engineer to join its globally distributed team. The role blends SRE responsibilities with service‑desk support for multiple UK e‑commerce clients, offering a hybrid or fully remote work environment.

Key responsibilities

• Monitor platform health across client environments using Grafana, Prometheus, or similar tools.
• Respond to and triage incidents following runbooks and escalation paths.
• Participate in post‑incident reviews and document postmortems.
• Support the Service Desk with technical triaging, incident classification, and resolution.
• Maintain and improve observability dashboards, alerts, and SLI/SLO tracking.
• Write and update runbooks, operational documentation, and knowledge‑base articles.
• Identify recurring issues and propose automation or process improvements.
• Take part in an on‑call rotation covering alternating weekends.
• Collaborate with the EMEA team during shift overlap for smooth handoffs.
• Assist in root‑cause analysis and continuous‑improvement initiatives.

Required profile

• Strong written and verbal English communication skills.
• 2–3 years of experience in SRE, platform operations, or a technical Service Desk role.
• Familiarity with incident management processes, including triaging, escalation, and postmortem creation.
• Ability to work autonomously and document processes clearly.

Required skills

• Grafana
• Prometheus