Head of Partner Experience

About the role

We are seeking a senior leader to shape and scale the end‑to‑end experience for partners within a global digital ecosystem. The Head of Partner Experience will define how supply‑side participants interact with our platform, ensuring a seamless, data‑driven, and performance‑oriented journey.

Key responsibilities

• Define and lead the strategy for partner and supply‑side experience across the platform ecosystem.
• Build and optimize partner‑facing tools such as dashboards, performance systems, ratings, incentive models, and quality frameworks.
• Improve partner onboarding, engagement, and retention through scalable product and operational solutions.
• Design and implement systems for performance measurement, rankings, reputation, and quality control.
• Drive adoption of internal tools by aligning product capabilities with operational workflows.
• Identify supply‑side growth opportunities and translate them into product roadmap initiatives.
• Collaborate with product, engineering, analytics, and operations teams to deliver scalable solutions.
• Leverage data and AI‑driven capabilities to enhance partner experience and decision‑making.

Required profile

• Strong experience in product or platform leadership, preferably within marketplace or ecosystem‑driven businesses.
• Deep understanding of supply‑side dynamics and proven ability to build scalable systems that improve partner performance.
• Track record of translating operational challenges into product‑driven solutions with measurable business impact.

Required skills