Site Reliability Engineer (SRE)

About the role

Apply Digital is seeking a Site Reliability Engineer to join its globally distributed team. The role blends SRE responsibilities with Service Desk support, ensuring the reliability and performance of multiple UK e‑commerce platforms while providing day‑to‑day operational assistance.

Key responsibilities

• Monitor platform health across client environments using Grafana, Prometheus, or equivalent tools.
• Respond to, triage, and resolve incidents following established runbooks and escalation paths.
• Participate in post‑incident reviews and contribute to post‑mortem documentation.
• Support the Service Desk team with technical triaging, incident classification, and resolution.
• Maintain and improve observability dashboards, alerts, and SLI/SLO tracking.
• Write and keep up‑to‑date runbooks, operational documentation, and knowledge‑base articles.
• Identify recurring issues and propose automation or process improvements to reduce toil.
• Take part in an on‑call rotation covering alternating weekends.
• Collaborate with the EMEA team during shift overlap for smooth handoffs.
• Assist in root‑cause analysis and continuous improvement initiatives.

Required profile

• 2–3 years of experience in SRE, platform operations, or a technical Service Desk role.
• Strong written and verbal English communication skills.
• Ability to work autonomously and manage shift‑based responsibilities.
• Based in Latin America, preferably aligned with Pacific or Eastern Time zones.

Required skills

• Grafana
• Prometheus (or equivalent monitoring/observability tools)