Butler Manager (Luxury Hospitality)

About the role

The Butler Manager leads a dedicated team of butlers to deliver flawless, personalized service to high‑end guests in a luxury hospitality setting. This role ensures that every guest request is handled promptly and that the in‑suite experience meets the brand’s exacting standards.

Key responsibilities

• Oversee the delivery of exceptional butler services and ensure all guest orders, requests, and enquiries are fulfilled efficiently.
• Conduct embarkation inspections of VIP suites and supervise in‑suite arrival procedures to brand standards.
• Lead, coach, train, and develop the Butler Team, fostering a culture of superior service performance.
• Mentor the Senior Butler, preparing them for future managerial responsibilities.
• Monitor and achieve brand‑defined performance targets and KPIs for the Butler Team.

Required profile

• Minimum of two (2) years of Butler or guest‑facing experience in a luxury hotel, resort, or cruise line environment.
• Professional Butler or luxury service certification (e.g., International Butler Academy) is an advantage.
• Previous shipboard experience highly preferred.
• Fluent English (verbal and written) with excellent communication skills; additional languages such as French, Spanish, Italian, Russian, Mandarin, Arabic, or Japanese are assets.
• Strong interpersonal and leadership abilities with a proven capacity to lead a culturally diverse workforce.

Required skills

What we offer

• Opportunity to lead a high‑performing team in a prestigious luxury brand.
• Professional development and mentorship pathways.
• Dynamic, international work environment.