Butler – Shipboard Luxury Hospitality

About the role

The Butler owns the guests’ in‑suite experience on a luxury vessel, delivering seamless premium service that is both exceptional and memorable. As a member of the Guest Relations team, the Butler acts as the liaison between guests and all hotel and marine departments, proactively anticipating every need and expectation.

Key responsibilities

• Ensure Retreat guests are comfortable and fully informed about their suite, amenities, ship offerings, ports of call, concierges and Retreat privileges.
• Serve as the personal point of contact and advocate for seamless inter‑departmental communication and delivery.
• Conduct taste‑testing and screening of all services and food items to guarantee impeccable standards before guest use.
• Champion excellence, driving higher standards on behalf of the Retreat program.
• Collaborate with other Retreat areas to share guest preferences and enhance the overall experience across all venues.

Required profile

• Minimum of two (2) years guest‑facing service experience in a luxury environment.
• Clear, distinct, and cordial English speaking ability.
• Confident, well‑groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful thinking, and working knowledge of conflict resolution.
• Knowledge of food and beverage service and the ability to speak confidently about menu items.
• Proficiency in reading and writing English to understand procedures and communicate effectively with guests, supervisors and co‑workers.

Required skills

What we offer

• Opportunity to work in a premium, shipboard hospitality environment.
• Direct impact on guest satisfaction and personalized service delivery.