Customer Care Manager

About the role

The Customer Care Manager at JBT Marel will build and maintain long‑term relationships with customers, driving sales of services, spare parts and maintenance contracts while ensuring high satisfaction levels.

Key responsibilities

• Visit customers regularly and maintain continuous communication to strengthen relationships.
• Proactively sell services, spare parts and maintenance contracts to meet financial targets.
• Analyze customer performance and needs, turning insights into tailored solutions.
• Monitor customer satisfaction and lead continuous‑improvement action plans.
• Close new maintenance contracts and manage after‑sales programs.
• Coordinate parts and service availability, including purchase‑order follow‑ups, warranties and deliveries.
• Collaborate with internal sales, key account managers, logistics, finance and procurement teams.
• Provide strategic feedback based on market, customer and competitor analysis.
• Track and ensure key KPIs such as satisfaction, on‑time delivery, backlog, forecast and profitability.

Required profile

• Bachelor’s degree in Engineering, Business Administration or a related field.
• Advanced English (B2+).
• Strong communication, negotiation and customer‑relationship skills.
• Willingness to travel intensively (50–70%).
• Proven experience managing and supporting key accounts.