Customer Care Specialist

About the role

The Customer Care Specialist provides front‑line support to consumers and sales representatives, handling inquiries, order status, and product issues for jackets, outerwear, and chenille items. Working on‑site, the specialist ensures accurate processing of claims, returns, repairs, and order modifications within the company’s CRM system.

Key responsibilities

• Communicate with customers and sales representatives to answer questions and manage returned orders (approximately 30% of time).
• Handle inbound calls to provide order status, product information, and place new orders (about 40%).
• Liaise with the factory, Art Department, and other internal teams to coordinate order changes (around 15%).
• Process sales and consumer claims, returns, repairs, and order modifications in the CRM system (remaining 15%).

Required profile

• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish.
• At least one year of experience in a customer service or call‑center environment.
• Strong computer literacy with the basic Microsoft Office suite (Word, Excel, Outlook).
• Good verbal and written communication, interpersonal skills, and ability to work both independently and as part of a team.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Experience using CRM systems

What we offer

• Weekends off
• Weekly payroll
• Two‑way transportation assistance
• Referral program
• Medical and life insurance
• Career development and growth opportunities
• Pharmacy and optical center credit
• Savings account options