Customer Insights Specialist

About the role

Carrier is looking for a Customer Insights Specialist to lead global customer, brand and market research initiatives. The role combines qualitative and quantitative research, synthesis of findings into actionable insights, and the creation of executive‑level presentations.

Key responsibilities

• Design and execute qualitative and quantitative research studies across multiple markets.
• Synthesize data into clear, actionable insights for senior stakeholders.
• Develop executive‑ready presentations and storytelling assets, including video and audio content.
• Manage external research vendors and ensure delivery quality.
• Support strategic programs such as Brand Health Equity Tracking and customer experience initiatives.

Required profile

• 5+ years of experience in customer insights, market research, or customer experience.
• Strong ability to translate data into business recommendations.
• Excellent communication and stakeholder‑management skills.
• Experience working with AI‑enabled research and analysis tools is a plus.

Required skills

• Advanced PowerPoint for executive presentations.
• Qualtrics (preferred).
• Asana or similar project‑management software.
• AI tools for research and insight generation.
• Video and audio editing for insight storytelling.