Customer Success Agent

About the role

We are looking for a Customer Success Agent to provide accurate, timely technical information and assistance to our clients. You will act as a trusted advisor, helping customers resolve complex issues while promoting our product portfolio.

Key responsibilities

• Respond to client inquiries, assess needs, and suggest appropriate solutions.
• Research and develop proposals for new technical solutions.
• Maintain up‑to‑date documentation using databases and other systems.
• Resolve issues within Service Level Agreements, tracking status and communicating resolutions.
• Provide expertise on calls with technical teams, account managers, and vendors.
• Assist colleagues in evaluating client‑initiated changes and best‑practice recommendations.
• Conduct client training on specific modules or products.
• Develop functional requirements, scripts, and macros for customizations.

Required profile

• Bachelor's degree or equivalent experience.
• Specialized knowledge of the industry, system, and product.
• Proven ability to handle complex client inquiries and meet SLA targets.
• Strong analytical and communication skills.
• Experience advising clients and identifying revenue opportunities.

Required skills

• Database usage for documentation.
• Issue tracking systems.
• Scripting and macro development.

What we offer

• Opportunity to work with a leading payments technology provider.
• Professional development and training.
• Collaborative, client‑focused environment.