Customer Success Manager

About the role

Salesforce is seeking a Customer Success Manager to act as the primary contact for its largest Core and Marketing Cloud customers. You will partner with a small portfolio of accounts, focusing on their business goals and ensuring they derive maximum value from their Salesforce investment.

Key responsibilities

• Serve as the single point of accountability for assigned accounts, overseeing delivery, renewal, and expansion of Salesforce Marketing Cloud solutions.
• Maintain awareness of customer events, needs, risks, and value drivers, and proactively address them.
• Act as trusted advisor, translating business requirements into technical solutions on the Salesforce platform.
• Coordinate with internal teams, partners, and ISVs to resolve incidents and deliver proactive services.
• Guide customers through peak events, optimizing platform performance and adoption.

Required profile

• Strong customer‑centric mindset with a proven track record of driving success.
• Excellent communication and relationship‑building skills.
• Professionalism, dedication, and ability to collaborate across teams.
• Quick learner who can adapt to new technologies.

Required skills

• Salesforce platform expertise.
• Experience with Salesforce Marketing Cloud.