Head of CoE Field Services

About the role

The Head of CoE Field Services will lead the global Field Services Centre of Excellence, shaping strategy, standardising processes and driving continuous improvement across all field operations. This senior position reports to senior management and works closely with regional teams to ensure consistent, high‑quality service delivery.

Key responsibilities

• Develop and execute a global strategy for the Field Services CoE aligned with business goals.
• Establish and maintain standardised tools, processes and methodologies for field service delivery worldwide.
• Identify, develop and roll out best practices in resource planning, scheduling, execution and reporting.
• Lead continuous‑improvement initiatives using data analytics, customer feedback and industry trends.
• Collaborate with regional service teams, product lines and other stakeholders to ensure adoption of CoE initiatives.
• Manage, mentor and grow a team of specialists within the CoE.
• Define, track and report key performance indicators to senior leadership.
• Ensure compliance with safety, quality and environmental standards.
• Evaluate and recommend new technologies and digital solutions.
• Oversee the CoE budget and resource allocation.

Required profile

• Bachelor’s degree in Engineering, Business Administration or a related technical field; Master’s preferred.
• Minimum 10 years of progressive experience in field service management or operations within an industrial/manufacturing environment.
• Proven track record of establishing and leading a Centre of Excellence or similar global function.
• Strong leadership, communication and influencing skills across all organisational levels.
• Fluency in English (written and spoken); additional languages are a plus.
• Willingness to travel internationally as required.

Required skills

• Project management methodologies
• Data analytics

What we offer

• Access to a dedicated recognition platform for celebrating achievements and staying connected globally.