IT Support Analyst (Remote)

About the role

We are seeking an IT Support Analyst to join our internal Help Desk team. You will provide technical assistance to users across the company, helping them resolve issues quickly and efficiently while working fully remotely.

Key responsibilities

• Assist professionals via email, phone, and Jira to resolve technical problems.
• Troubleshoot computer hardware and software issues.
• Manage hardware procurement and inventory.
• Administer building security cards.
• Perform general office and hardware maintenance.

Required profile

• Minimum 1 year of experience in an internal Help Desk environment.
• Strong communication skills, both verbal and written.
• Highly organized, detail‑oriented, and able to work independently or as part of a team.
• Capable of handling multiple projects simultaneously.

Required skills

• Windows 10
• macOS
• Android
• AWS
• Networking
• Jira

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule – create your own working hours.
• Paid parental leave, vacation days, and national holidays.
• Innovative, multicultural environment with top global talent.
• Mentorship, promotion pathways, skill development, and diverse growth opportunities.