IT Systems and Support Administrator

About the role

Dimov Tax is seeking an IT Systems and Support Administrator to own day‑to‑day technology support and core systems administration for its remote, distributed team. The role blends hands‑on troubleshooting, user onboarding, and access management while safeguarding sensitive client and company data.

Key responsibilities

• Serve as the primary point of contact for employee technology questions, troubleshooting account access, email, file permissions, printing, workstations, and common business‑software issues.
• Track support requests, communicate status, and ensure each issue reaches confirmed resolution.
• Configure, maintain, and reset employee workstations; keep accurate device and equipment records for a remote workforce.
• Administer employee accounts, groups, licenses, and permissions across company systems, including Gmail, Google Drive, and Monday.com.
• Manage shared files, ownership transfers, and permission changes while applying least‑access principles.
• Coordinate technology onboarding—setting up accounts, licenses, equipment, and application access—and execute thorough off‑boarding procedures.
• Document procedures, maintain checklists, and collaborate with managers and vendors to ensure consistent, auditable processes.

Required profile

• Resourceful IT generalist comfortable investigating unfamiliar issues and communicating clearly with non‑technical colleagues.
• Ability to balance planned administrative work with incoming support requests and recognize when escalation is needed.
• Detail‑oriented, organized, and capable of following through on tasks to completion.

Required skills

• Experience administering Gmail and Google Workspace (Google Drive).
• Familiarity with Monday.com for project and workflow management.
• Proficiency with Windows workstations and standard business‑software troubleshooting.