Key Account Manager – Off‑Trade Top Accounts

About the role

Diageo is seeking a Key Account Manager for Off‑Trade Top Accounts in Santiago de Chile. The role focuses on driving sustainable, profitable growth across strategic off‑trade customers by building strong partnerships and ensuring disciplined store‑level execution.

Key responsibilities

• Develop and execute Joint Business Plans (JBPs) with distributors and key off‑trade customers to meet sales, market share and profitability targets.
• Build long‑term relationships with top accounts, acting as a trusted business partner and identifying mutual growth opportunities.
• Lead commercial negotiations in line with Diageo’s commercial strategy and financial objectives.
• Translate customer plans and JBP priorities into clear execution routines, assigning owners, timelines and standards.
• Monitor performance through sales, sell‑out, market share, profitability and execution KPIs, turning insights into action plans.
• Govern JCP/JBP management routines and ensure operational discipline across key accounts, activation, sales executive teams, agencies and merchandisers.

Required profile

• Proven experience in key account management within the off‑trade channel.
• Strong relationship‑building and commercial negotiation capabilities.
• Analytical mindset with ability to track performance metrics and drive corrective actions.
• Excellent organizational skills to manage execution planning and routine governance.

Required skills