Luxury Butler – Guest Services Specialist

About the role

We are seeking a professional Luxury Butler to provide personalized, high-end service to our guests. The role involves preparing and maintaining guest suites, coordinating in-suite dining and amenities, and ensuring every detail meets ultra-luxury standards.

Key responsibilities

• Prepare and maintain guest suites according to individual preferences and company standards.
• Coordinate in-suite services such as dining, housekeeping support, laundry, packing/unpacking, shoeshine and special requests.
• Maintain accurate guest history records and communicate with supervisors and other departments for seamless service recovery.
• Assist guests with reservations for restaurants, spa treatments, shore excursions and private tours.
• Ensure cleanliness, organization, inventory control and public-health compliance in suites, pantries and assigned areas.

Required profile

• Minimum two years of Butler or guest-facing service experience in a luxury environment.
• Fluent English (verbal and written) and conversational proficiency in at least one additional language (e.g., German, French, Spanish, Mandarin, etc.).
• Professional certification from a recognized institution such as The International Butler Academy.
• Strong emotional intelligence, resourceful thinking and knowledge of conflict resolution.
• Deep understanding of VIP, celebrity and high-net-worth guest expectations.

Required skills

• Mastery of formal dining etiquette, silver service and in-suite fine-dining presentation.
• Comprehensive knowledge of food and beverage service.
• Ability to speak confidently about menu items and luxury amenities.