Product Support Specialist – B2B SaaS

About the role

We are looking for a Product Support Specialist to join our Customer Experience team and help B2B clients get the most out of the Spacebring platform. You will work directly with users via chat, email and phone, providing guidance, troubleshooting issues and sharing product updates.

Key responsibilities

• Respond promptly to incoming chats, emails and phone calls from customers.
• Act as a trusted advisor, helping clients maximize the value of the Spacebring SaaS solution.
• Inform customers about new features and product updates.
• Gather and relay customer feedback to product and marketing teams.

Required profile

• Native Spanish speaker with fluent English communication skills.
• At least 1 year of experience in B2B customer support.
• Strong problem‑solving abilities and clear communication.
• Customer‑focused, proactive and comfortable working in a team.
• Eagerness to learn and adapt to a fast‑scaling environment.

Required skills

What we offer

• Work on a cutting‑edge SaaS product used by over 500 coworking spaces worldwide.
• Monday‑Friday schedule with no night shifts.
• Opportunities to learn from experts and grow within a fast‑scaling company.
• Generous vacation and sick leave, regular salary reviews and stock options.
• Employee benefits such as language courses, skill development programs and gym membership.
• Access to a comfortable coworking space in your city on demand.