Public Access Key Account Manager

About the role

The Public Access Key Account Manager is the primary liaison for public‑sector healthcare customers, driving profitable growth and top‑tier satisfaction by leveraging the full portfolio of products, services and solutions. Based in Santiago, the role partners with cross‑functional teams to deliver data‑driven, customer‑centric strategies that unlock market access.

Key responsibilities

• Identify emerging market trends and customer insights to create growth opportunities.
• Map decision‑making, tender and contracting processes, including key internal and external influencers.
• Develop comprehensive account plans that align customer needs with company priorities and define clear KPIs.
• Lead value‑based, portfolio‑wide negotiations and coordinate internal resources to present a unified company voice.
• Build and maintain strong relationships with pharmacy directors, procurement, contracting managers and C‑suite stakeholders.
• Monitor performance metrics, adjust strategies as needed, and secure local leadership sponsorship.

Required profile

• Deep understanding of the healthcare ecosystem, including payers, hospitals and insurers.
• Proven experience managing key accounts in the public‑sector or market‑access environment.
• Ability to design and deliver creative, data‑driven solutions that address access challenges.
• Strong strategic planning and analytical capabilities.
• Excellent leadership skills to coordinate cross‑functional teams and drive collaborative initiatives.

Required skills