Retention Account Manager – Email & SMS

About the role

Lilo Social is seeking a Retention Account Manager to act as the primary retention marketing contact for multiple client accounts. You will ensure flawless execution of email and SMS campaigns, translating strategic goals into actionable deliverables.

Key responsibilities

• Serve as day‑to‑day retention marketing contact for 7‑10 client accounts, handling all communication via Slack and email.
• Prepare and present performance updates, execution status reports, and tactical recommendations during client calls.
• Translate client goals into clear tasks for designers, copywriters, and developers.
• Coordinate projects in Asana, creating tasks, tracking progress, and ensuring on‑time delivery.
• Conduct comprehensive QA on all email, SMS, and lifecycle flow assets before launch.
• Monitor retention metrics using Klaviyo, Hiro, and platform analytics, summarizing performance and identifying optimization opportunities.
• Maintain deep expertise in Klaviyo and SMS platforms (Attentive, Postscript) and stay current with industry best practices.

Required profile

• Exceptional organizational and project‑coordination abilities.
• Strong communication skills to build trusted client relationships.
• Detail‑oriented mindset with a focus on quality and accuracy.
• Proactive attitude toward performance analysis and continuous improvement.

Required skills

• Klaviyo
• Attentive
• Postscript
• Asana
• Slack
• Hiro analytics