Senior Customer Success Specialist

About the role

Mastercard’s Services Customer Success team is expanding and is looking for a Senior Customer Success Specialist to drive adoption and value of its network products across the region. The role focuses on engaging priority customers, growing the business, and ensuring technical readiness, working closely with cross‑functional partners.

Key responsibilities

• Engage with customer stakeholders to assess solution viability and understand cyber‑threat landscape in the payments sector.
• Identify optimization opportunities and articulate key performance indicators related to cost, performance and product utilization.
• Collaborate with Network Services, Account Management, Sales, Product and Technical Account Managers to deliver tailored strategies that increase adoption and renewal.
• Generate qualified leads for value expansion and provide feedback for product and process improvements.
• Ensure technical and program readiness for customers by coordinating delivery and support activities.

Required profile

• Proven experience in B2B customer success or account management within the payments or financial services industry.
• Strong understanding of cybersecurity concerns and digital payments ecosystems.
• Ability to work cross‑functionally with sales, product, and technical teams.
• Excellent communication and analytical skills to translate customer needs into actionable plans.

Required skills

• Payments network products knowledge
• Cybersecurity fundamentals
• Data‑driven analysis