Service Engineer – Customer Service Operations

About the role

Tetra Pak is seeking a Service Engineer to join its Customer Service Operations team in southern Chile. You will work directly at customer sites, ensuring that food processing and packaging lines run reliably and efficiently.

Key responsibilities

• Travel to customer sites (up to 85% of the time) to perform preventive and corrective maintenance, troubleshooting, and equipment installations.
• Analyze technical issues, escalate when necessary, and follow standard operating procedures.
• Train customer operators to improve production efficiency and equipment handling.
• Monitor service contracts, support business development activities, and ensure compliance with safety and food‑quality standards.
• Represent Tetra Pak professionally, propose improvements, and maintain a clean, safe work environment.

Required profile

• Up to 3 years of experience in maintenance, service, or installation roles.
• Technical education in industrial systems or a related field.
• Willingness to travel extensively across Osorno, Valdivia, and Temuco.
• Ability to work independently and collaborate with customer teams and internal experts.

Required skills

• Preventive maintenance
• Corrective maintenance
• Troubleshooting
• Equipment installation

What we offer

• Opportunity to work with innovative food‑processing technology.
• Hands‑on problem solving and technical exposure.
• Career development within a global leader in food safety and sustainability.