Technical Support Assistant

About the role

ASUS Chile is looking for a proactive Technical Support Assistant to join its Service Department. You will provide technical expertise, training, and performance monitoring for service partners, helping to improve repair efficiency and customer satisfaction.

Key responsibilities

• Support the Service Repair Center with hardware and software issues.
• Train Repair Center technicians, develop training materials, and improve diagnosis accuracy.
• Manage Technical Support KPIs to meet targets set by headquarters and the Country Service Manager.
• Collaborate closely with headquarters engineers to report repair and quality issues.
• Monitor and audit the Service Center to ensure high repair quality.

Required profile

• Fluent in Spanish and English.
• At least 1 year of hands‑on laptop repair experience (L1/L2).
• Experience with mobile or other IT repairs is a plus.
• Proven ability to control KPIs, lead teams, and pay attention to detail.
• Strong troubleshooting and training capabilities.
• Positive attitude and good time‑management skills.
• Relevant certifications are advantageous.

Required skills

• Laptop repair
• Mobile repair
• IT repair
• Hardware troubleshooting
• Software troubleshooting

What we offer

• Opportunity to work with a leading multinational technology brand.
• Growth‑focused environment with professional development support.
• Collaborative, fast‑paced team culture.