Therapist Compliance & Onboarding Coordinator

About the role

The Therapist Compliance & Onboarding Coordinator is the primary liaison for new and existing ABA therapists. You will ensure that every therapist maintains up‑to‑date certifications, licenses, and documentation so they can deliver services without interruption.

Key responsibilities

• Serve as the main point of contact for therapists regarding onboarding, credentialing, certifications, and compliance.
• Guide newly hired therapists through the entire onboarding process, confirming that all required paperwork, training, and certifications are completed before service delivery.
• Monitor expiration dates for licenses and certifications, sending proactive reminders for renewals and recertifications.
• Follow up consistently with therapists to collect outstanding documents and meet compliance deadlines.
• Maintain accurate, organized records of therapist credentials, training, and compliance documentation.
• Assist therapists in navigating certification portals, required courses, and forms.
• Communicate professionally about missing documentation, renewal requirements, and onboarding updates.
• Collaborate with internal departments to ensure therapists remain eligible to provide services while safeguarding confidentiality of sensitive records.

Required profile

• Excellent verbal and written communication skills in English and Spanish (C1+), with a near‑native English accent.
• Previous experience in administrative support, employee onboarding, compliance coordination, or customer service.
• Exceptional organizational ability to manage multiple deadlines, reminders, and follow‑up tasks simultaneously.
• Strong attention to detail and accuracy when reviewing documentation.
• Self‑motivated, proactive, and capable of working independently with minimal supervision.

Required skills

• Proficiency with Microsoft Office (Excel, Word, Outlook).