Account Director – Remote

About the role

This remote Account Director position is based in Chile and focuses on leading a portfolio of strategically important enterprise customers within a global creative services environment. You will own the end‑to‑end relationship, from initial scoping through delivery, renewal and expansion, working closely with senior stakeholders and cross‑functional teams.

Key responsibilities

• Own the relationship for 5–10 enterprise customers, driving retention, expansion and executive‑level trust.
• Develop and execute strategic account plans that identify upgrade, expansion and long‑term growth opportunities.
• Lead renewal processes and commercial negotiations in collaboration with leadership.
• Partner with Project Managers and Producers to coordinate delivery across multiple workstreams and maintain high‑quality customer experience.
• Serve as senior escalation point for complex issues, ensuring quick resolution while preserving confidence.
• Monitor account health, burn rates, pacing, performance and profitability.
• Identify opportunities to use AI and automation to improve outcomes, efficiency and delivery.

Required profile

• 5–10+ years of experience in account management or client services within creative, marketing or digital environments.
• 3–5+ years in an account leadership role such as Senior Account Manager, Group Account Manager or Account Director.
• Proven track record managing and growing enterprise or high‑value global customer accounts.
• Strong commercial acumen with experience meeting revenue, retention and growth targets.
• Experience working with enterprise, SaaS, D2C or B2B clients.
• Excellent communication, stakeholder management, problem‑solving and negotiation skills.

What we offer

• Fully remote, remote‑first working environment.
• Opportunity to manage strategically important enterprise accounts and influence long‑term customer relationships.
• Exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI and automation.
• Collaboration with a globally distributed team spanning 60+ nationalities.
• High‑trust, fast‑paced environment with mentorship, professional growth and leadership opportunities.