Bilingual Customer Service Representative (English/French)

About the role

Join a leading 24/7 customer service provider as a Bilingual Customer Service Representative. You will be the first point of contact for English‑ and French‑speaking customers, delivering high‑quality support across multiple communication channels.

Key responsibilities

• Handle inbound and outbound calls, emails, chat, and social‑media interactions with customers.
• Resolve inquiries, troubleshoot issues, and manage requests while continuously improving product knowledge.
• Meet productivity and quality targets, ensuring top‑level customer satisfaction.
• Document all interactions accurately and follow up or escalate cases as needed.
• Personalize each contact, treat customers with respect, and turn satisfied users into brand advocates.
• Prepare and share reports, communicating updates promptly to supervisors and relevant departments.

Required profile

• Fluent in both written and spoken English and French.
• Strong dedication to delivering excellent service in a fast‑paced, 24/7 environment.
• Attention to detail and ability to multitask across various channels.

Required skills

What we offer

• Supportive and professional work environment.
• Attractive benefits package.
• Opportunities for growth and skill development.