Butler – Luxury Shipboard Guest Relations

About the role

The Butler owns the guests’ in‑suite experience on a luxury cruise ship, delivering seamless premium service that is both exceptional and memorable. As a key member of the Guest Relations team, the Butler acts as the primary liaison between guests and all hotel and marine departments.

Key responsibilities

• Ensure Retreat guests are comfortable and fully informed about their suite, amenities, ship offerings, ports of call, concierge services, and Retreat privileges.
• Serve as the personal point of contact and advocate for each guest, facilitating smooth inter‑departmental communication and delivery.
• Conduct taste‑testing and screening of services and food items to uphold impeccable standards before guest consumption.
• Champion excellence by continuously raising standards for the Retreat program and collaborating with other Retreat areas to share guest preferences.

Required profile

• Minimum of two (2) years of guest‑facing service experience in a luxury environment.
• Fluent, clear, and courteous English communication, both spoken and written.
• Confident, well‑groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful thinking, and knowledge of conflict resolution.
• Working knowledge of food and beverage service and the ability to speak confidently about menu items.

Required skills