Client Services Team Leader – Order Entry

About the role

The Client Services Team Leader (Order Entry) supports the Client Services Supervisor by providing daily guidance, training, and coaching to customer‑facing staff. This position ensures a positive work environment while handling escalated issues and maintaining high service quality.

Key responsibilities

• Act as first‑level contact for employees, delivering order‑entry and client‑services training.
• Promote positive communication, teamwork, and employee morale within the department.
• Assist the supervisor with staffing plans, performance reviews, and quality‑standard initiatives.
• Coach, mentor, and provide feedback to staff; resolve escalated customer issues.
• Facilitate staff meetings, share process updates, and coordinate peak‑season scheduling.
• Monitor individual and group performance through audits and continuous‑improvement projects.

Required profile

• High school diploma or equivalent.
• Minimum one year of experience with Neff or similar order‑entry systems.
• Demonstrated ability to train, supervise, and lead teams.
• Strong communication, organizational, and judgment skills.
• Detail‑oriented with accuracy in data handling.
• Flexibility to work varied schedules, including evenings or weekends when needed.

Required skills

• Microsoft Suite