Clinical Secretary - Surgical & Critical Care

About the role

We are seeking a Clinical Secretary to support surgical and critical care teams within NHS Lanarkshire. The role involves managing clinical correspondence, scheduling, and administrative tasks to ensure efficient patient care.

Key responsibilities

• Type dictated clinical letters, discharge summaries, clinic follow‑up notes and legal reports.
• Prepare meeting minutes and maintain accurate electronic records (e.g., Trakcare).
• Organise and re‑arrange clinical activities such as outpatient clinics and operating lists, supporting theatre scheduling as needed.
• Handle administrative requests from clinicians, including booking appointments, arranging investigations and chasing diagnostic results.
• Anticipate and resolve scheduling conflicts or delays in results.
• Respond to telephone and face‑to‑face enquiries from staff, patients, relatives and carers.
• Manage clinicians’ diaries and arrange meetings.
• Contribute to performance reviews and suggest improvements to service quality and efficiency.
• Provide cover for the vascular admin and clerical team during leave periods.
• Book and notify patients of clinic appointments.

Required profile

• SVQ Level 2 qualification or equivalent experience.
• At least 2 years experience in healthcare administration or 3 years in a secretarial role.
• Understanding of medical terminology.
• Evidence of effective teamwork and ability to manage change.
• Strong communication skills with patients, clinicians and colleagues.

Required skills

• Proficiency with electronic patient record systems (e.g., Trakcare).