Counter Manager – Retail Sales & Team Leader

About the role

We are seeking a dynamic Counter Manager to lead and inspire a team of Sales Associates in a fast‑paced retail environment. You will be accountable for meeting sales, customer service and operational targets while shaping the store’s business strategy.

Key responsibilities

• Lead, coach and develop a high‑performing team of Sales Associates.
• Create and execute an agile business plan to attract and retain customers.
• Design and run impactful in‑store events and manage customer relationship initiatives.
• Monitor sales performance, operational standards and financial metrics.
• Collaborate on consumer insights, front‑line marketing and event management.

Required profile

• Proven leadership and coaching experience in a retail setting.
• Results‑oriented with a strong drive to exceed objectives.
• Excellent communication, interpersonal and conflict‑resolution skills.
• Ability to work autonomously, maintain confidentiality and handle tense situations diplomatically.
• High attention to detail and strong organisational abilities.

Required skills

• Working knowledge of Microsoft Excel.

What we offer

• Progressive career development within a leading prestige‑beauty brand.
• Comprehensive training, mentorship and a competitive remuneration package.
• A diverse, inclusive culture that values innovation and teamwork.