Customer Service Agent – Onsite in Santiago

About the role

We are looking for a motivated Customer Service Agent to join our team onsite in Santiago. The role involves providing high‑quality assistance to customers, handling inquiries, and resolving issues efficiently while maintaining a professional demeanor.

Key responsibilities

• Respond to customer calls, emails, and chats in a timely manner.
• Identify, troubleshoot, and resolve customer problems using established procedures.
• Document interactions accurately in the internal system.
• Escalate complex cases to senior staff when necessary.
• Maintain up‑to‑date knowledge of products and services.

Required profile

• Previous experience in a customer service or call‑center environment.
• Advanced proficiency in English (both spoken and written).
• Strong problem‑solving abilities and attention to detail.
• Full‑time availability to work onsite in Santiago.
• Experience in the medical field is a plus but not mandatory.

Required skills

• Effective communication in English.
• Basic computer literacy for using CRM and ticketing tools.

What we offer

• Competitive compensation package.
• Paid training to ensure success in the role.
• Hiring bonus for qualified candidates.
• Opportunities for professional growth within the organization.
• Dynamic, high‑performance work environment.