Customer Service Specialist – Healthcare

About the role

We are seeking a compassionate and professional Customer Service Specialist to be the first point of contact for patients and their families. In this role you will handle inbound calls, provide accurate information, and ensure a positive experience for every caller.

Key responsibilities

• Answer incoming calls from patients and families with empathy and professionalism.
• Assist callers with questions, scheduling, requests, and general service inquiries.
• Document call details, patient information, and interactions accurately in the designated systems.
• Coordinate with healthcare staff and internal teams when issues require follow‑up.
• Handle sensitive and confidential patient data in compliance with HIPAA and company policies.
• Resolve patient concerns efficiently while maintaining a compassionate tone.
• Follow established scripts, procedures, and escalation protocols.
• Maintain patience and professionalism during challenging or emotional calls.

Required profile

• Previous experience in customer service, call center, or healthcare environments (preferred).
• Excellent verbal and written communication skills.
• Strong listening, problem‑solving, and organizational abilities.
• Ability to handle confidential and sensitive information responsibly.
• Reliable, detail‑oriented, and capable of working independently or as part of a team.

Required skills