Customer Support Specialist – LATAM Hours

About the role

Front is looking for a Customer Support Specialist to be the voice of the company for its global customers, focusing on LATAM‑region support. You will handle inquiries via email and live chat, ensuring a high‑quality, timely experience while collaborating with product and engineering teams.

Key responsibilities

• Provide timely, effective assistance to Front customers during LATAM hours.
• Manage day‑to‑day support queues across email and live chat, prioritising resolution speed and quality.
• Become an expert on Front’s product, features, and common workflows.
• Debug and test product features, file clear bug reports, and work closely with Product and Engineering.
• Identify recurring customer challenges and suggest improvements to macros, help‑center content, and support processes.

Required profile

• Highly motivated self‑starter who enjoys handling high volume without sacrificing quality.
• 2+ years of proven customer service experience, preferably in SaaS or tech startups.
• Excellent written and verbal communication in English; French is a plus.
• Ability to identify customer needs and implement solutions.
• Comfortable working LATAM hours and participating in periodic on‑call rotations.

Required skills

What we offer

• Competitive salary.
• Fully covered health insurance (medical, dental, vision).
• Generous paid time off.
• Mental health support through Workplace Options.
• Family planning support with Maven.