Delivery Manager

About the role

The Delivery Manager will serve as the senior point of contact for client stakeholders, ensuring alignment between sold solutions, scoped work, and delivered outcomes. This role oversees delivery performance across squads, manages client relationships, and drives continuous improvement.

Key responsibilities

• Act as senior delivery liaison for client stakeholders, handling escalations and aligning expectations.
• Lead Quarterly Business Reviews and NPS cycles, translating performance into business impact.
• Negotiate scope changes and change orders, balancing client needs with margin integrity.
• Support the Account Leadership Team (ALT) by resolving blockers, making high‑level scope and risk decisions, and escalating when necessary.
• Monitor squad capacity, resource allocation, and workload balance across engagements.
• Define and enforce delivery standards, methodology, and risk‑management practices.
• Own new client onboarding, transitioning projects into a Managed Services model.
• Foster a high‑performance team culture and act on eNPS signals.

Required profile

• Proven experience managing senior client relationships and delivery engagements.
• Strong ability to align business expectations with operational delivery.
• Excellent communication and negotiation skills for scope and change‑order discussions.
• Leadership experience overseeing multiple squads and driving delivery standards.
• Comfortable working in a hybrid/remote environment, preferably within Latin America time zones (PT or ET).

Required skills