Enablement and Training Assistant Analyst – LATAM

About the role

The LATAM Support Enablement team ensures agents across Chile, Peru, Colombia and Mexico have the knowledge and skills they need to support SumUp's merchants from day one. This role will shape how a multi‑market Support team learns, ramps up and keeps its knowledge sharp during a key growth phase.

Key responsibilities

• Run onboarding sessions for new Support agents across Chile, Peru, Colombia and Mexico, ensuring they have the right access, materials and setup.
• Prepare and facilitate onboarding training sessions based on existing content, helping agents reach full contact‑handling readiness within their first week.
• Measure agents' knowledge levels, spot gaps, and design targeted training or reinforcement actions to close them.
• Run knowledge reinforcement initiatives that keep agents up to date on products, processes and tools.
• Encourage the use of internal content and documentation to build agents' autonomy over time.

Required profile

• Strong organisational skills and attention to detail to keep multiple training activities on track.
• Experience supporting training, onboarding or enablement processes in an operational environment.
• Comfort working with repetitive, structured tasks while maintaining high quality and consistency.
• Clear verbal and written communication to explain processes and give feedback to different audiences.
• Adaptability and a collaborative mindset to navigate change as the team and markets grow.

What we offer

• Opportunity to work with SumUppers globally on large‑scale fintech products from a Santiago office (office‑first setup).
• Commitment to diversity and inclusion, fostering an inclusive workplace.
• Enrolment onto a virtual stock option programme, giving a stake in SumUp's future success.
• Dedicated annual L&D budget for conferences or further education.
• Generous time off: 20 days paid leave plus public holidays and special leave days.
• Health and life coverage, including optical, dental and life insurance.
• Extra allowances: tax‑free support for meals, childcare, transportation and home internet.
• Break4me: a 1‑month sabbatical after three years of service.
• Referral bonus for recommending talented individuals.