Head of Customer Success

About the role

We are seeking a Head of Customer Success to lead our fast‑growing AI technology business in Chile. In this senior leadership role you will shape the customer success function, drive adoption and expansion, and act as a trusted advisor to enterprise clients.

Key responsibilities

• Own and manage a portfolio of strategic enterprise accounts, ensuring adoption, retention and growth.
• Lead, mentor and develop Customer Success Managers and Deployment Engineers, fostering a high‑performance, customer‑centric culture.
• Design and implement scalable success frameworks, including onboarding programs, health scoring, playbooks and performance standards.
• Serve as the primary escalation point for complex issues, driving resolution and maintaining strong client relationships.
• Conduct executive business reviews, strategic account planning and stakeholder meetings.
• Collaborate with senior leadership on customer health initiatives, product feedback and operational excellence.
• Support recruitment, onboarding and talent development as the team expands.
• Bridge customer‑facing teams and technical implementation resources to ensure successful project delivery.

Required profile

• Previous hands‑on technical implementation experience (e.g., Solutions Engineer, Deployment Engineer, Technical Implementation Consultant).
• Proven leadership experience managing, coaching and developing teams.
• Strong technical knowledge of APIs, webhooks, integrations and software implementation processes.
• Demonstrated success managing complex enterprise customer relationships throughout the full lifecycle.
• Experience building customer success processes and frameworks in fast‑paced environments.
• Excellent verbal and written English communication skills, with ability to engage executive stakeholders.

Required skills

• APIs
• Webhooks
• Integrations
• Software implementation