IT Support Analyst – Remote

About the role

BairesDev is seeking a proactive IT Support Analyst to join its internal Help Desk team. You will provide technical assistance to internal users, troubleshoot hardware and software issues, and help maintain a secure and efficient remote work environment.

Key responsibilities

• Respond to user requests via email, phone, and Jira tickets.
• Troubleshoot computer hardware, operating systems, and peripheral devices.
• Assist with hardware procurement and setup.
• Manage building security card administration.
• Perform general office and hardware maintenance tasks.

Required profile

• At least 1 year of experience in an internal Help Desk or similar support role.
• Strong verbal and written communication skills.
• Detail‑oriented, organized, and able to work both independently and as part of a team.
• Capable of handling multiple projects simultaneously.

Required skills

• Windows 10
• Mac OS
• Android
• AWS
• Networking fundamentals
• Jira ticketing system

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Provided hardware and software for home office.
• Flexible scheduling.
• Paid parental leave, vacation, and national holidays.
• Mentorship, career development, and promotion opportunities.