Key Account Manager

About the role

The Key Account Manager will work full‑time in a hybrid setting from Santiago, combining on‑site client meetings with remote work. The role focuses on managing and expanding relationships with strategic clients, understanding their sustainability and stakeholder‑engagement needs, and delivering SSINDEX solutions that drive measurable impact.

Key responsibilities

• Develop and execute account plans tailored to each key client.
• Lead presentations and product demonstrations of the SSINDEX platform.
• Coordinate implementation, follow‑up activities and monitor performance indicators.
• Prepare regular reports and insights for clients, ensuring high satisfaction.
• Identify and pursue upselling and cross‑selling opportunities.
• Respond to client inquiries, resolve issues promptly, and maintain accurate records in the CRM.
• Collaborate with internal multidisciplinary teams to guarantee timely service delivery.

Required profile

• Proven experience in account management or key‑account roles with a track record of building long‑term client relationships.
• Strong analytical ability to interpret data and provide evidence‑based recommendations.
• Business planning expertise, including strategy development, goal setting and performance tracking.
• Excellent communication and presentation skills in English; Spanish proficiency is a plus.
• Customer‑service orientation with a focus on responsiveness and problem solving.
• Ability to work effectively in a hybrid environment, manage priorities and collaborate across teams.
• Bachelor’s degree in Business, Economics, Management or related field, or equivalent practical experience.

Required skills