Operational Governance Auditor (Remote)

About the role

The Client Services Governance Auditor reviews post‑sales client interactions and processes to ensure quality, consistency, and early risk detection. You will audit calls, meetings, and CRM updates, identifying risks, missed opportunities, and deviations from standards.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups, and documentation for compliance with governance standards.
• Identify and document risks, missed opportunities, and process deviations that could affect client satisfaction, delivery stability, or revenue.
• Produce clear, objective audit reports highlighting insights for account managers, delivery teams, and leadership.
• Track audit outcomes, analyze recurring patterns, and support continuous‑improvement initiatives.
• Collaborate with governance leadership and operational teams to clarify findings and support corrective actions.

Required profile

• Strong proficiency in Excel or Google Sheets.
• Experience in audit roles.
• Experience in post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule – create your own hours.
• Paid parental leave, vacations, and national holidays.
• Innovative, multicultural environment with top‑tier talent.
• Mentorship, promotion pathways, skill development, and diverse growth opportunities.