Senior Infrastructure Engineer

About the role

InterSystems is looking for a Senior Infrastructure Engineer to join its Chile hosting team. You will support Latin America customers by delivering highly available, performant and secure hosted solutions.

Key responsibilities

• Design and coordinate cage, rack and server layouts with co‑location partners, ensuring space, power and cooling for current and future solutions.
• Collaborate with engineering and architecture teams to optimise performance, efficiency and operability of hosted services.
• Lead provisioning and deployment of servers, networking gear and other hosting equipment, including hands‑on build and configuration.
• Participate in application deployments, documenting and monitoring all service components.
• Conduct hardware qualification testing and certify new platforms for production.
• Manage pre‑operational sign‑offs to meet security, availability and response‑time targets.
• Provide 24x7 on‑call support, troubleshoot integration issues and advise technical stakeholders.
• Maintain and improve ITIL‑based operational processes such as incident, change, problem and configuration management.

Required profile

• Several years of experience in infrastructure engineering or systems administration.
• Strong background in data‑center operations and hosted service delivery.
• Ability to work independently and collaborate with cross‑functional teams.
• Excellent problem‑solving skills and attention to detail.

Required skills

• Experience with IBM P series servers.
• Experience with Dell PowerFlex and Dell PowerEdge hardware.
• Knowledge of firewalls and network switches.
• Familiarity with ITIL processes for incident, change, problem and configuration management.