Senior Project Manager – Managed Services

About the role

We are seeking a Senior Project Manager to lead capacity and resource allocation for our Managed Services squads. The role supports a portfolio of high‑profile consumer and entertainment brands, ensuring delivery excellence across remote and hybrid teams.

Key responsibilities

• Track capacity and resource allocation, maintaining up‑to‑date views of team availability, utilisation and workload balance.
• Monitor hours consumption against retainer allocations, flagging discrepancies, overruns or under‑utilisation.
• Identify delivery risks such as timeline slippage, bottlenecks, scope creep or dependency blockers and coordinate mitigation plans with squad and tech leads.
• Manage squad‑level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos) and enforce delivery cadences.
• Partner with the London‑based Senior PM to align client commitments with internal execution capacity.
• Support the Director of Managed Services with operational reporting on utilisation, team health and portfolio status.
• Maintain documentation hygiene across tools (Jira, Notion, Tempo) to ensure reliable project data.
• Contribute to continuous improvement of operational processes, templates and tooling.
• Coordinate onboarding logistics for new clients and squad members.

Required profile

• 4–6+ years of experience in project management, delivery management or operations within a digital agency, consultancy or software delivery environment.
• Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail.
• Hands‑on experience with resource or capacity management, including tracking utilisation and producing operational reports.
• Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.

Required skills

• Jira
• Notion
• Tempo