Support Engineer – Americas

About the role

VERIDAPT is seeking a technically‑minded Support Engineer to provide remote and occasional onsite assistance to its customers and service partners across the Americas. The role involves troubleshooting complex hardware, software and communications issues, supporting project implementations and ensuring reliable operation of VERIDAPT’s industrial IoT solutions.

Key responsibilities

• Provide remote and occasional onsite technical support to customers and service partners across the Americas.
• Investigate and resolve complex issues across hardware, software, networking, cloud connectivity, telemetry, communications and field infrastructure.
• Analyse logs, alerts, monitoring systems and operational data to identify root causes and recommend corrective actions.
• Support field technicians, customer operational teams and partners during incidents and technical investigations.
• Troubleshoot communications interruptions, telemetry failures, device availability issues, and data synchronization problems.
• Support the implementation, configuration and commissioning of VERIDAPT solutions.
• Assist with device provisioning, system configuration, validation, onboarding and operational readiness.
• Coordinate technical deliverables and support project handovers into ongoing support operations.
• Work closely with partners to ensure installations and commissioning activities meet VERIDAPT standards.
• Identify capability or technical knowledge gaps within the partner network and support structured training and knowledge transfer.
• Develop and maintain troubleshooting guides, technical documentation and operational procedures.
• Collaborate with global Product, Platform Engineering, Delivery and Field Services teams to resolve issues and improve products and processes.

Required profile

• Bachelor of Engineering in Electronic Systems, Electrical, Electronic, Automation & Control, Networking or a related discipline.
• At least 3 years of experience in technical support, field engineering, systems engineering, telecommunications or project engineering.
• Experience working within industrial environments.

Required skills

• IoT
• Cloud connectivity
• Telemetry
• Networking
• Hardware troubleshooting
• Software troubleshooting
• Log analysis
• Device provisioning
• System configuration
• Monitoring tools