Telesales Representative – Outbound & Inbound Sales

About the role

We are looking for a motivated and results‑driven Telesales Representative to generate sales through both outbound and inbound phone calls. The ideal candidate is confident, persuasive and customer‑focused, with strong communication abilities to identify needs, overcome objections and close deals over the phone.

Key responsibilities

• Make outbound calls to prospective and existing customers to promote products or services.
• Respond to inbound sales inquiries and convert interested prospects into customers.
• Identify customer needs and recommend appropriate products or services.
• Present product or service benefits clearly and confidently.
• Handle customer questions, concerns, and objections professionally.
• Follow up with prospects and customers to increase sales opportunities and conversions.
• Maintain accurate records of calls, customer information, opportunities, and sales activities in the CRM.
• Build and maintain positive relationships with customers through professional communication.
• Meet or exceed daily, weekly, and monthly sales targets.
• Track sales performance, conversion rates, and call activity.
• Collaborate with sales and customer support teams to ensure a smooth customer experience.
• Stay informed about company products, services, promotions, and sales processes.
• Continuously improve sales techniques, call performance, and customer engagement.

Required profile

• Previous experience in telesales, telemarketing, outbound sales, inside sales or a similar role.
• Proven track record of making sales over the phone and handling objections.
• Ability to work toward daily, weekly and monthly sales targets.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote sales team.
• Reliable internet connection and suitable remote‑work setup.
• Professional, proactive, persistent and results‑driven attitude.
• English proficiency for selling to English‑speaking customers.

Required skills

• Comfortable using CRM systems.
• Proficient with phone systems, email and other digital tools.