Account Manager – SMB Growth & Retention

About the role

The Account Manager role focuses on post‑sales management of small and medium businesses (SMB) for Uber Eats. You will nurture partner relationships, drive retention, and identify growth opportunities that benefit both the partner and Uber.

Key responsibilities

• Lead post‑deal partner management for a high‑value, high‑potential SMB portfolio.
• Build and maintain strong relationships to achieve revenue growth, upsell new features, and ensure high retention.
• Act as the voice of the customer, translating partner needs to internal teams.
• Design and lead joint growth initiatives, collaborating cross‑functionally to deliver projects.
• Set, track, and report performance metrics; conduct regular business reviews with partners.

Required profile

• 1‑3 years of experience in a similar customer‑facing role.
• Data‑driven decision‑making and solid business judgment.
• Strong project‑management abilities and the capacity to develop joint business plans.
• Excellent verbal and written communication with executive presence.
• Proactive, resourceful attitude and ability to work independently in a fast‑moving environment.

Required skills

• SQL
• Advanced Excel

What we offer

• Potential bonuses, equity and a comprehensive benefits package.
• Opportunity to shape growth initiatives for Uber Eats partners.