Billing & Collections Analyst

About the role

Liberty Mutual Surety is seeking a Billing & Collections Analyst to join its Santiago office. The role focuses on managing customer accounting activities, reconciling accounts, and delivering high‑quality service to agents and brokers.

Key responsibilities

• Monitor daily accounts receivable aging, prioritize and execute collection actions.
• Contact customers by phone or email, secure payments and document outcomes.
• Apply cash receipts and perform cash applications, disbursements and reconciliation of unapplied or short payments.
• Investigate and resolve invoice disputes, coordinating with Underwriting and Finance teams.
• Support month‑end AR reconciliations and produce ad‑hoc reports.
• Analyze and reconcile agent/broker accounts, ensuring all transactions are recorded in the appropriate system.
• Communicate with internal and external customers regarding outstanding premiums and provide exceptional service.
• Maintain logs of transactions, monitor compliance with policies and identify trends.
• Participate in or lead special projects as required.

Required profile

• College degree in Business or Accounting.
• Minimum 3 years of experience in an accounting role, preferably Accounts Receivable.
• Fluent in English and Spanish, with strong written and verbal communication skills.
• Ability to identify and resolve issues and present information clearly.

Required skills

• Proficiency with Microsoft Excel and the broader MS Office suite.
• Strong mathematical ability and knowledge of general accounting principles.