Client Success Manager - Logistics (Bilingual English/Spanish)

About the role

A fast-growing logistics and supply chain provider is looking for a proactive bilingual professional to join its team as an Account Manager / Client Success Manager. The role goes beyond basic tracking and tracing into a full-cycle commercial position: starting with freight brokerage operations, then moving to managing key accounts, quoting freight and negotiating with carriers. It is a 100% remote position with a LATAM focus.

Key responsibilities

• Vet carriers, track and trace active shipments, maintain shipment visibility and communicate proactively with drivers about pickup and delivery status.
• Identify potential service failures early and manage shipment exceptions such as late pickups or carrier fall-offs.
• Research market rates with industry tools, source qualified carriers and negotiate rates that balance service quality with profitability.
• Take full ownership of assigned customer accounts, from the first quote request through delivery and retention.
• Build long-term trust with clients through fast responses, accurate pricing and reliable service.
• Maintain precise records in the Transportation Management System (TMS) and update clients by email and phone.

Required profile

• Fluent professional English and Spanish, written and spoken.
• Confidence in telephone communication and negotiation.
• Attention to detail and the ability to handle several high-priority shipments at once.
• An ownership mindset and strong personal accountability in a fast-paced environment.
• Ability to work Thursday to Monday, 8:00 AM to 5:00 PM EST during the development phase.

Nice-to-haves

• 1-2 years of experience in freight brokerage, logistics coordination or carrier sales.
• Experience with DAT, Truckstop or Tai Software.
• Sourcing and negotiating with U.S. motor carriers.
• Familiarity with produce, reefer, flatbed or oversize freight.

What we offer

• Competitive base salary with a high-impact commission structure.
• Accelerated path to Account Management within 3-6 months, with performance-based advancement and schedule flexibility after promotion.
• Comprehensive training in U.S. logistics and commercial negotiation.