Customer Account Specialist – Order Management & Customer Service

About the role

We are seeking a Customer Account Specialist who will act as the primary point of contact for a portfolio of customer accounts, overseeing each order from placement through invoicing. The role blends order‑management precision with proactive customer service to ensure smooth operations and strong relationships.

Key responsibilities

• Monitor SAP for incoming EDI orders and enter non‑EDI orders accurately and on time.
• Own the end‑to‑end order lifecycle – release, shipment, follow‑up – using the CSR Dashboard and related reports.
• Validate pricing, promotions, load accuracy and sourcing; process invoice corrections, credit memos and returns.
• Serve as liaison between customers and internal teams (sales, brokers, transportation, plants, credit) providing status updates and action plans.
• Partner with Account Managers and Sales to resolve pricing issues and generate customer reports.
• Collaborate with production scheduling, credit, and master‑data teams to meet demand and maintain customer setups.
• Cross‑train teammates to ensure departmental coverage.

Required profile

• Experience in customer service or account management (preferred).
• Knowledge of supply‑chain or logistics processes in consumer‑product environments (preferred).
• Intermediate proficiency with MS Office and SAP (preferred).
• Strong written and spoken English communication skills.

Required skills

• SAP
• Microsoft Office (Excel, Word, Outlook)